Is Someone Violating Your Consumer Rights in Mexico? Show Them Your Card

mis derechos2

After publishing the blog about consumer rights in Mexico, I received a lot of positive feedback from people who either visit or live in Mexico. In reading through the responses, there was a common theme among non-Spanish speaking people: the inability to communicate their rights when faced with a clear violation. Those responses prompted me to create an information card in Spanish that outlines the requirements of the law and the penalties for non-compliance.

If you missed that post, you can read it here: What Every Tourist Should Know About the Consumer Laws in Mexico

Why an Information Card?

From my own experience, I have found that the majority of service providers, waiters, bartenders, and vendors are unaware of many of the requirements of the law. On a couple of occasions, I have been faced with a violation in the form of an extra charge added to a bill or other hidden charges. Each time, I cited the consumer law (in Spanish) and the situation was rectified. The standard response was a puzzled look and a disclaimer that they were unaware of the law. Whether or not they were telling the truth, it really does not matter; the situation was resolved.

Of course, this would have been difficult to do if I did not speak Spanish. That is why I created this card with the same information that I convey verbally. The idea is that non-Spanish speakers can present the card in the event of a problem.

The idea of the consumer presenting a card in response to a violation actually comes from La Procuraduría Federal del Consumidor, known more commonly as Profeco. Profeco is the governmental organization tasked with enforcing the provisions of the consumer law. Profeco has created similar cards in the past.

Information Card

The information card contains the most common violations that an expat or tourist is likely to encounter in Mexico.

Anytime you feel that a vendor or service provider is violating one of your basic consumer rights, you can present them with a copy of the card.

English translation of the card


As a provider, you must comply with the following:

  • The prices must be visible or in the menu/price list
  • You must respect the promotions that you offer (happy hour, 2×1 etc.)
  • The tip is voluntary; you must not demand it or include it on the bill
  • You cannot charge me a service fee. 
  • The prices shown must be the total amount to pay and include all taxes, commissions, interest, insurance, and any other additional charge
  • The prices must be displayed in the national currency (pesos)

If you do not respect the law, La Procuraduría Federal del Consumidor (Profeco) can fine you up to $1,513,916.80 pesos

PDF to print

There are four copies per page:

Consumer Rights Card

Order cards from Vistaprint

If you would rather have actual business cards, you can order them directly from Vistaprint. I do not make any money from this, I only created the template as a courtesy to the readers of the blog.

Click on the image to go Vistaprint




The fact is that Mexico is a wonderful country full of wonderful people. The vast majority of vendors and service providers that you encounter here are honest, but like anywhere on Earth, there are always a few bad apples. When you encounter one of those, knowledge is truly power.

If you want to learn more about your rights as a consumer, there is a link for the full consumer law in What Every Expat Should Know About the Consumer Laws in Mexico

Author: Qroo Paul

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4 Comments on "Is Someone Violating Your Consumer Rights in Mexico? Show Them Your Card"

  1. Terry A. McKinnon | June 4, 2016 at 3:49 pm | Reply

    Every single item for sale at a TelMex office does not contain the IVA in the displayed price. It is added on at time of purchase at checkout. Please let us know when you will be informing them of our rights and when they will address this clear noncompliance issue. Thank you.

    • PROFECO is the government agency that investigates violations and levies fines. Telmex is one of those companies that is on their radar. To learn more about your rights and how to file a complaint, take a look at “What Every Expat Should Know About Consumer Rights” on this blog.

  2. Thank you for that information!
    Ken Graham
    Gatineau, QC Canada

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