After publishing the blog about consumer rights in Mexico, I received a lot of positive feedback from people who either visit or live in Mexico. In reading through the responses, there was a common theme among non-Spanish speaking people: the inability to communicate their rights when faced with a clear violation. Those responses prompted me to create an information card in Spanish that outlines the requirements of the law and the penalties for non-compliance.
If you missed that post, you can read it here: What Every Tourist Should Know About the Consumer Laws in Mexico
Why an Information Card?
From my own experience, I have found that the majority of service providers, waiters, bartenders, and vendors are unaware of many of the requirements of the law. On a couple of occasions, I have been faced with a violation in the form of an extra charge added to a bill or other hidden charges. Each time, I cited the consumer law (in Spanish) and the situation was rectified. The standard response was a puzzled look and a disclaimer that they were unaware of the law. Whether or not they were telling the truth, it really does not matter; the situation was resolved.
Of course, this would have been difficult to do if I did not speak Spanish. That is why I created this card with the same information that I convey verbally. The idea is that non-Spanish speakers can present the card in the event of a problem.
The idea of the consumer presenting a card in response to a violation actually comes from La Procuraduría Federal del Consumidor, known more commonly as Profeco. Profeco is the governmental organization tasked with enforcing the provisions of the consumer law. Profeco has created similar cards in the past.
The information card contains the most common violations that an expat or tourist is likely to encounter in Mexico.
Anytime you feel that a vendor or service provider is violating one of your basic consumer rights, you can present them with a copy of the card.
English translation of the card
DO YOU KNOW THE FEDERAL CONSUMER PROTECTION LAW?
As a provider, you must comply with the following:
- The prices must be visible or in the menu/price list
- You must respect the promotions that you offer (happy hour, 2×1 etc.)
- The tip is voluntary; you must not demand it or include it on the bill
- You cannot charge me a service fee.
- The prices shown must be the total amount to pay and include all taxes, commissions, interest, insurance, and any other additional charge
- The prices must be displayed in the national currency (pesos)
If you do not respect the law, La Procuraduría Federal del Consumidor (Profeco) can fine you up to $1,513,916.80 pesos
PDF to print
There are four copies per page:
Order cards from Vistaprint
If you would rather have actual business cards, you can order them directly from Vistaprint. I do not make any money from this, I only created the template as a courtesy to the readers of the blog.
Click on the image to go Vistaprint
The fact is that Mexico is a wonderful country full of wonderful people. The vast majority of vendors and service providers that you encounter here are honest, but like anywhere on Earth, there are always a few bad apples. When you encounter one of those, knowledge is truly power.
If you want to learn more about your rights as a consumer, there is a link for the full consumer law in What Every Expat Should Know About the Consumer Laws in Mexico
Author: Qroo Paul