In an earlier post titled Know Your Consumer Rights in Mexico, I addressed some common violations you’re likely to encounter when shopping or eating out in Mexico. Today, I’m going to tell you about a useful mobile app for your phone that will make reporting certain types of violations much easier.
The app is called Profeco en 30 and it’s operated by the Procuraduría Federal del Consumidor (Profeco). Profeco is the government agency tasked with enforcing the consumer law and investigating possible violations.
The application allows you to report violations in real time. You will have to create an account ahead of time and upload your identification as part of the registration process.
What I Like
This application makes it easy to report a consumer violation because you can do it while you are still at the business. The app has a GPS feature that will help you identify the business so you won’t have to go research the exact address.
What I Don’t Like
There are four things that I don’t like about the application:
- Spanish only – If you can’t read Spanish, you will have difficulty using this app. There are no options for additional languages
- Only 9 Violations Listed – The app has a drop down menu and you are required to choose one of the 9 violations listed. There is no place to include a narrative or to report a violation that doesn’t appear in the list.
- No Anonymous Reporting Option – Profeco now allows anonymous reporting of certain violations (all of the 9 would qualify); however, they don’t allow anonymous reporting via the application. Although there is a box for an unregistered user, the app wouldn’t allow me to send the data with that option selected.
- The app appears to only be available for Android. It was previously listed in the Apple store but the link was broken the last time that I checked.
The 9 Violations
The following are the only violations of the consumer law that can be reported using this app (English/Spanish):
- Aplica cargos extra o incorrectos – Applying additional or incorrect charges
- Discrimina o se reserva derecho de admisión – Discrimination or reserving the right of admission (e.g. picking and choosing who can enter the club)
- Incumplimiento de promociones – Failing to honor promotions
- Bebidas fuera de las normas – Drinks are not in compliance with existing rules
- No entrega notas o comprobantes – Failure to give you a receipt or proof of purchase
- No exhibe precios de alimentos y/o bebidas – Not exhibiting the price of food and/or drinks
- No respeta precios exhibidos – Not respecting the exhibited prices
- Obliga el pago de propina – Making a tip mandatory
- Obliga a consumo mínimo – Creating minimum consumption requirements (e.g. 2 drink minimum)
Let’s Wrap This Up
Although the application clearly has it’s limitations, I still think that it’s useful to have on your phone if you’re planning on spending any time in Mexico.