Profeco en 30: Useful App to File Consumer Complaints in Mexico

Source: Q-Roo Paul

In an earlier post titled Know Your Consumer Rights in Mexico, I addressed some common violations you’re likely to encounter when shopping or eating out in Mexico. Today, I’m going to tell you about a useful mobile app for your phone that will make reporting certain types of violations much easier.

The app is called Profeco en 30 and it’s operated by the Procuraduría Federal del Consumidor (Profeco). Profeco is the government agency tasked with enforcing the consumer law and investigating possible violations.

The application allows you to report violations in real time. You will have to create an account ahead of time and upload your identification as part of the registration process.

What I Like

This application makes it easy to report a consumer violation because you can do it while you are still at the business. The app has a GPS feature that will help you identify the business so you won’t have to go research the exact address.

What I Don’t Like

There are four things that I don’t like about the application:

  1. Spanish only – If you can’t read Spanish, you will have difficulty using this app. There are no options for additional languages
  2. Only 9 Violations Listed – The app has a drop down menu and you are required to choose one of the 9 violations listed. There is no place to include a narrative or to report a violation that doesn’t appear in the list.
  3. No Anonymous Reporting Option – Profeco now allows anonymous reporting of certain violations (all of the 9 would qualify); however, they don’t allow anonymous reporting via the application. Although there is a box for an unregistered user, the app wouldn’t allow me to send the data with that option selected.
  4. The app appears to only be available for Android. It was previously listed in the Apple store but the link was broken the last time that I checked.

The 9 Violations

The following are the only violations of the consumer law that can be reported using this app (English/Spanish):

  1. Aplica cargos extra o incorrectos – Applying additional or incorrect charges
  2. Discrimina o se reserva derecho de admisión – Discrimination or reserving the right of admission (e.g. picking and choosing who can enter the club)
  3. Incumplimiento de promociones – Failing to honor promotions
  4. Bebidas fuera de las normas – Drinks are not in compliance with existing rules
  5. No entrega notas o comprobantes – Failure to give you a receipt or proof of purchase
  6. No exhibe precios de alimentos y/o bebidas – Not exhibiting the price of food and/or drinks
  7. No respeta precios exhibidos – Not respecting the exhibited prices
  8. Obliga el pago de propina – Making a tip mandatory
  9. Obliga a consumo mínimo – Creating minimum consumption requirements (e.g. 2 drink minimum)

Let’s Wrap This Up

Although the application clearly has it’s limitations, I still think that it’s useful to have on your phone if you’re planning on spending any time in Mexico.

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About the Author

Q-Roo Paul
Paul Kurtzweil (Q-Roo Paul) is a former lieutenant from the Polk County Sheriff's Office in Florida. During his 25-year career, he received numerous commendations to include two of the agency's top honors: a Meritorious Service Medal and a Medal of Valor. In 2015, Paul retired and moved to Mexico with his wife. He now spends his days enjoying the Riviera Maya and blogging from the beach.

14 Comments on "Profeco en 30: Useful App to File Consumer Complaints in Mexico"

  1. Love your blogs. We are seriously contemplating retiring to Mexico from Canada. Your blogs are an excellent resource and much appreciated.

    • Thanks, Rick. I’m glad you find them useful. We have a lot of articles in the works related to health care, banking, immigration and real estate.

  2. Hopefully they’ll fix the app for iphone soon.

  3. Thank you for your great articles! Please write articles on international (or global) health plans for expats in Mexico (that is, the insurance covers not only Mexico but worldwide including USA and Canada). We’d love to hear pros and cons of those insurances, particularly including the USA one, as some expats still divide their time between Mexico and USA (or Canada. etc.). If you have any recommendations / referrals on insurance agents, that’s even better. Thank you!

    • Thanks. I actually have one of those in the works. I’m waiting on some information from a expat health insurance expert to finish it.

  4. Dear Paul: I’m Miguel, your Doc in CDMX. It’s good to know about this App of Profeco but let me tell you that citizens like you and me can make the app grow up. Maybe we find in some space of the app a place for doubts or suggestios and you can signal the necessity of more option as well the posibity of the same opportunity in english. Remember this: the app is s new born baby and depend for us make it bigger and strong.
    If I can help you from CMDX just tell me.

    Have a hug.

    Muguel.

  5. Hello Paul, it’s me again, Miguel. Very soon I will suscribe to the app for patients that looking that some Doctid thar spoke english in my city (my english i s terrific because I have to learn in the school of life) but my associates speak the british english, I swire!
    In the other hand: I know the ideal person in case that someone thst selk any kind of insurance: health, life, cars, home, etc.
    Ask me if you need this services, don’t be shy
    Miguel.
    XXXX

  6. Donna Norstadt | January 12, 2017 at 12:16 pm | Reply

    I have a question about consumer protection. I hired a contractor who did 2 jobs for me well. After he bid, designed and I transferred the whole amount to him for a 3rd job he failed to do the job. He communicated well via what’s app and told me he would either do the job or refund my money. It has been since October and I have heard nothing. I did send an email to PROFECO but have not gotten a response. I don’t want him to do this to anyone else so I want to pursue it but don’t know how? I have proof of bank transfer and email bids and plans. Any ideas?

    • If you are in Mexico, it helps to take all the paperwork to the Profeco office. It’s difficult to do via their phone line or even email. Bring a translator to help you if your Spanish isn’t up to the test.

  7. Elizabeth Gorman | January 14, 2017 at 11:39 am | Reply

    Does Profeco cover the banking industry too? Thank you and I really enjoy your blog!

  8. General comment not about this topic. I appreciate so much your succinct approach to every topic. I read your emails usually very promptly after getting them. As I read many blogs, I notice that some I put to the side, and never get back to them (or fall very far behind). This has NOT happened with yours. Kudos and keep ’em coming.

  9. JoAnn Jackson | April 11, 2017 at 2:43 pm | Reply

    One comment on using US health insurance in Mexico. We have Blue Cross Blue Shield Anthem and have been able to use it twice since being in Mexico, for family members needing hospitalization and subsequent surgery. Just called the 1-800 number on the back of the card and informed them of the issue..They assign you a nurse case worker who follow up. They paid everything and it couldn’t have been any easier. As a former ICU nurse now living in Baja Norte I can say that I have been very happy with the level of Medical/Surgical care here in Mexico.

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