Mexico: Carry a Copy of Your Consumer Rights With You

Source: Q-Roo paul

Today a friend of mine sent me a link to a Facebook post where someone was complaining about being scammed at a restaurant in Mexico. The person wrote that the restaurant overcharged him and refused to comply with the promotion they had on a sign outside. These are both clear violations of Mexico’s Federal Consumer Protection Law (Ley Federal de Protección al Consumidor).

Consumer rights violations are my big pet peeve and I’ve written multiple articles to educate people about the the applicable law. Just in case you missed those posts, here are a couple of the more popular ones:

Mexico: 5 Common Consumer Law Violations

Profeco en 30: Useful App to File Consumer Complaints in Mexico

The key to avoid being scammed, overcharged or otherwise defrauded by an unscrupulous person or business is to be familiar with the key points of the consumer law.

In the last two years, there have been multiple incidents where a business has violated the law and added charges to our bill at a restaurant or bar. Each time, I presented the manager with an educational business card listing key points of the law and the maximum fine per violation. In every instance, the illegal charges were immediately removed.

Consumer Rights Card

Consumer rights violations are investigated by the Procuraduría Federal del Consumidor which is better known as Profeco. Over the years, Profeco has created various cards that consumers can present to businesses when they encounter a violation. The cards list the common violations based on the type of business.

I took a page from Profeco’s playbook and created a card with the most common violations that tourists encounter while in Mexico:

I distribute these cards free of charge to my friends and neighbors. I also created a template on Vistaprint’s website so readers could purchase their own cards. By the way, I don’t make a penny from the sale of the cards — I just like helping others.

To order your own cards, click HERE

For the thrifty readers who don’t want to purchase cards, I created a PDF document with the same information. I encourage readers traveling to Mexico to carry a copy of their rights in their wallet – just in case.

Consumer Rights PDF

Let’s Wrap This Up

Whether you’re a tourist or a resident here in Mexico, there’s one thing that we all have in common: we’re all consumers. Learn your rights, carry them with you and don’t allow yourself to be cheated.

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About the Author

Q-Roo Paul
Paul Kurtzweil (Q-Roo Paul) is a former lieutenant from the Polk County Sheriff's Office in Florida. During his 25-year career, he received numerous commendations to include two of the agency's top honors: a Meritorious Service Medal and a Medal of Valor. In 2015, Paul retired and moved to Mexico with his wife. He now spends his days enjoying the Riviera Maya and blogging from the beach.

10 Comments on "Mexico: Carry a Copy of Your Consumer Rights With You"

  1. This is great and I will certainly order the cards. Thank you so much for all of the great information you provide us with!

  2. Ron and Lynne Gallant | May 17, 2017 at 4:13 pm | Reply

    Paul . . . I am Canadian and was able to have Vistaprint transfer your ‘card’ to their Canadian website, so now any Canadian friends/travelers can access and have printed your great info and pay with Canadian funds. Thanks again for all that you do!

  3. How is it to jave a dog when inmove there? Can u write about pets, vet care, heat issues? Thx

  4. Lyne Poulin | May 18, 2017 at 8:56 am | Reply

    Thanks for this! Will make sure to carry one with me at all times when in Mexico.

  5. Ron and Lynne Gallant | May 19, 2017 at 11:12 am | Reply

    Hi, Paul. The Canadian web address is http://www.vistaprint.ca/category/business-cards, but it might be easier for people to call (1-866-859-3406) and ask about that particular product.

  6. Laura Wiig Hoffman | June 16, 2017 at 2:58 pm | Reply

    Just thank you guys so much.

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