Going on Vacation to Mexico? Don’t Forget Your Mexican Consumer Rights Card

Readers of our blog often ask for copies of the Mexican consumer rights cards that we made last year for our friends and neighbors.

For those who have no idea what I’m talking about, it’s basically a card in English and Spanish that you can present to a business when they try to do something illegal, like add additional charges or a mandatory service fee to your final bill at a restaurant.

The card contains key sections of Mexico’s Federal Protection Law (Ley Federal de Protección al Consumidor) that are commonly violated, as well as the maximum fine. The purpose of the card is to educate the business, and of course, have the illegal charges removed.

Over the years, we have known dozens of people who have successfully used the cards to resolve billing disputes at a restaurants, bars and stores.

Last year, we uploaded the card templates to Vistaprint for those readers who wanted to purchase their own. Unfortunately, something went wrong with that link and it’s no longer available — but don’t worry. We came up with an alternative that should appeal to even our thriftiest readers.

Mexican Consumer Rights Cards in PNG Format

Here are the image files of both sides of the consumer rights card.

We included full color images for those folks who just want to save the images on their phone and black and white images for people who prefer to print their own cards.

PC users: Right click, and click “save image as”

Mobile users: Hold your finger on the image until the option to save it appears

Important: There are four images. Each image will have to be saved separately.

Learn More About Your Consumer Rights

Linda and I have been educating our readers about their rights as consumers in Mexico since this blog started over three years ago. If you’re not up to speed on the topic, and you would like to be, here are some links to relevant articles (click on the pic):

Let’s Wrap This Up

Whether you’re a tourist or a resident here in Mexico, there’s one thing that we all have in common — we’re all consumers. Learn your rights, carry them with you and don’t allow yourself to be cheated, overcharged or otherwise defrauded.

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About the Author

Qroo Paul
Paul Kurtzweil (Q-Roo Paul) was a deputy sheriff in Florida for 25 years before retiring at the rank of lieutenant in 2015. He and his wife moved to Mexico looking to maximize their retirement income. They later started a blog called Two Expats Mexico (qroo.us) to share their experiences, as well as information about the logistical and legal aspects of retiring south of the border.

15 Comments on "Going on Vacation to Mexico? Don’t Forget Your Mexican Consumer Rights Card"

  1. Erin Threlkeld | June 7, 2019 at 2:48 pm |

    Hi, placing my finger over the colored versions does not work. There is no ability to save it. As soon as I take the finger off, it goes back to its original place in the text.

  2. Steven Gray | June 7, 2019 at 2:53 pm |

    Paul, we are in Playa for 3 months every year and know about Profeca but did not know that you could get a card. Can I get one at the U.S. Consulat in Playa? Thanks, Steve and Roz

    • Qroo Paul | June 7, 2019 at 2:54 pm |

      The consulate doesn’t distribute these cards. We created them to help English-speakers resolve these issues when faced with clear violations of Mexico’s Federal Consumer Protection law.

      We got the idea from Profeco. They used to distribute something similar — except it was entirely in Spanish — as part of their public education programs.

  3. Dave Rattray | June 7, 2019 at 3:22 pm |

    I have my card…………………thanks Paul 🙂

  4. Cherry Scott | June 7, 2019 at 5:41 pm |

    Worked perfectly on my Apple tablet. As always many thanks for this and all the other very helpful information.

  5. Here in the Lake Chapala area folks are plagued at times during the year by shady police officers that make a habit of pulling people over and looking for a brib to avoid a traffic fine. “You can go to court, have your car impounded or . . . Pay the fine right here and now” is the way if often works. A card like this would be handy to present that office with instead.

  6. Thank You!

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